Shipping and Refund policy

RETURNS, REFUNDS & SHIPPING POLICY

Last updated: October 29, 2026

At Tamam Mauritius, we want every customer to have a smooth and reliable shopping experience. This policy explains how we process orders, manage deliveries, handle returns and exchanges, and resolve issues involving lost, damaged, or incorrect products.

By placing an order on our website, you acknowledge this policy, subject to your applicable consumer rights and the laws governing your purchase.

1. ORDER PROCESSING

Orders generally require 4–6 days for processing and preparation after payment has been confirmed.

Processing time is separate from shipping time. Once your order has been dispatched, the delivery period begins.

Processing times may occasionally vary due to product availability, supplier operations, or other circumstances beyond our control.

2. SHIPPING & DELIVERY

Estimated Delivery Times

Our estimated delivery timeframe is 3–5 weeks from dispatch.

Please note that delivery times are estimates and are not guaranteed. International shipments may experience delays due to customs inspections, transportation disruptions, logistical issues, or other exceptional circumstances.

In certain situations, delivery may take up to 60 days.

Orders Delayed Beyond 60 Days

If your order has not arrived within 60 days of dispatch, please contact us so that we can investigate the shipment with the relevant carrier or logistics provider.

We will review the situation and work with you to find an appropriate resolution.

If your order remains undelivered beyond 60 days, you may request a full refund, subject to verification of the shipment status and applicable legal requirements.

Lost Shipments

If your order is confirmed lost during transit, Tamam Mauritius will investigate the matter with the relevant carrier.

Where a shipment is confirmed lost, we will work with you to arrange an appropriate resolution, which may include a replacement or a full refund.

You will not be left without assistance when a shipment is lost while in transit.

3. RETURNS & EXCHANGES

Return Eligibility

Return requests must generally be submitted within 30 days of receiving your order.

Returns and exchanges are considered in the following circumstances:

  • You received a product different from the one you ordered.

  • Your product arrived with a manufacturing defect.

Returns for changes of mind, incorrect size selection by the customer, or personal preference are not covered by our standard return policy. However, you may contact us to discuss your situation.

Return Conditions

Depending on the product and the circumstances, we may require that the item:

  • Is unused and in its original condition.

  • Is returned with its original packaging, where applicable.

  • Is accompanied by proof of purchase and relevant photographs.

Specific return instructions will be provided after your request has been reviewed and approved.

Please contact us before returning any item. Unauthorized returns may delay the resolution of your request.

Return Shipping Costs

If an incorrect product was sent or a manufacturing defect is confirmed, Tamam Mauritius will cover the reasonable return shipping costs, subject to the return instructions provided by our team.

Customers are responsible for return shipping costs in other circumstances, where a return is accepted and permitted under applicable law.

Exchanges

Exchanges are generally available when:

  • The wrong product was delivered.

  • The product has a confirmed manufacturing defect.

If an exchange is approved, the replacement will be subject to product availability.

If the replacement is unavailable, you may receive a full refund.

Where an incorrect item was delivered, you may be required to return that item before a replacement is dispatched or a refund is completed.

Tamam Mauritius will provide instructions for returning the incorrect item and will cover the reasonable return shipping costs where the error originated from our side.

4. REFUNDS

Refund Eligibility

Refunds may be available in the following circumstances:

  • An order is confirmed lost during transit.

  • An order remains undelivered beyond 60 days.

  • A product arrives with a confirmed manufacturing defect and a suitable replacement is unavailable.

  • An incorrect product was delivered and a refund is selected or otherwise appropriate.

  • An order is cancelled before dispatch.

  • A refund is otherwise required under applicable law.

Each request will be reviewed based on the circumstances and supporting information.

Refund Processing Time

Once a refund has been approved, Tamam Mauritius aims to process it within 2 days.

Refunds will generally be made by bank transfer or another mutually agreed payment method.

The time required for funds to appear in your account may depend on your bank or payment provider.

Order Cancellations

You may request a cancellation before your order has been dispatched.

If the cancellation is approved before dispatch, you will receive a full refund.

Once an order has been dispatched, cancellation is no longer available under this pre-dispatch cancellation procedure. However, you may still contact us regarding any return or refund rights available under this policy or applicable law.

5. DAMAGED OR INCORRECT PRODUCTS

Products Arriving Damaged

If your product arrives significantly damaged, please contact us within 48 hours of delivery.

Please provide photographs showing:

  • The damaged product.

  • The external packaging.

  • The shipping packaging or other relevant evidence of the damage.

Our team will review the information and provide instructions for resolving the issue.

Where significant damage is confirmed, Tamam Mauritius will arrange a replacement at no additional cost.

If the same product is unavailable, we will offer a full refund.

The damaged product may need to be returned before the replacement is dispatched or the refund is completed. We will provide return instructions and cover the reasonable return shipping costs where the damage is attributable to the shipment or product supplied.

Incorrect Products

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery and provide photographs of the item received.

You may choose between:

  • A replacement with the correct product, subject to availability.

  • A full refund.

The incorrect product must be returned in accordance with our instructions. Tamam Mauritius will cover the reasonable return shipping costs because the error originated from our side.

We will explain the next steps once your request has been reviewed.

Reporting Timeframes

We request that damage or incorrect-item claims be reported within 48 hours of delivery to help us investigate promptly.

This request does not exclude any consumer rights or remedies that cannot legally be restricted by a reporting deadline.

6. CUSTOMS DUTIES & IMPORT TAXES

Orders shipped internationally may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated for a specific order, these charges are the customer's responsibility where applicable.

Customs inspections and clearance procedures may also affect delivery times.

Tamam Mauritius cannot guarantee that customs authorities will release a shipment within a particular timeframe.

7. HOW TO CONTACT US

To request a return, exchange, cancellation, or refund, please contact our team before sending any product back.

Please provide:

  • Your full name.

  • Your order number.

  • A brief description of the issue.

  • Relevant photographs, where applicable.

You can contact us through:

Email: tamammauritius@gmail.com
WhatsApp: Contact us through our official Tamam Mauritius WhatsApp channel.

Our team will review your request and explain the next steps.

8. IMPORTANT INFORMATION

This policy is intended to explain our standard procedures for order processing, shipping, returns, exchanges, and refunds.

Nothing in this policy excludes, limits, or replaces any consumer rights or remedies that apply under mandatory law.

If a particular situation is not expressly covered by this policy, please contact us so that we can review the circumstances and determine an appropriate resolution.

Thank you for choosing Tamam Mauritius. We appreciate your trust and are committed to helping you resolve any issues fairly and professionally.