FREQUENTLY ASKED QUESTIONS (FAQ)

TAMAM MAURITIUS

Welcome to Tamam Mauritius! Here you'll find answers to the most common questions about our products, orders, payments, shipping, returns, and refunds.

Can't find what you're looking for? Our team is here to help.

1. ORDERS & PRODUCTS

How can I place an order?

You can browse our online store, select your preferred products, choose the available options, and complete your order through our website. Please ensure that your contact and delivery details are correct before confirming your purchase.

What products do you sell?

Tamam Mauritius offers football-related products, including football boots, jerseys, and other sports equipment. Product availability may vary, so please check the individual product page for the latest information.

How do I choose the correct size?

We recommend checking the available size information before placing your order. If you're unsure about your size, please contact us before purchasing, and we'll do our best to assist you.

Can I modify or cancel my order?

You may request a cancellation before your order has been dispatched. If the cancellation is approved before dispatch, you'll receive a full refund.

Once an order has been dispatched, cancellation under this procedure is no longer available. Please contact us if you need assistance with an existing order.

2. PAYMENT

How can I pay for my order?

The payment methods available to you will be displayed during checkout or communicated by our team when applicable. Please follow the payment instructions provided to ensure your order can be processed.

When will my order be processed?

Your order will enter processing once your payment has been confirmed. Order preparation generally takes 4–6 days.

3. SHIPPING & DELIVERY

How long does delivery take?

Our estimated international delivery time is 3–5 weeks from dispatch.

Please note that order preparation takes an additional 4–6 days after payment confirmation. Delivery times are estimates and may vary depending on transportation, customs clearance, and other logistical circumstances.

Why does delivery take several weeks?

Our products may be shipped internationally through our supply and logistics partners. International transportation, customs procedures, and carrier operations can affect delivery times.

We appreciate your patience while your order makes its way to you.

Can my order take longer than expected?

Yes. Although our estimated delivery time is 3–5 weeks from dispatch, exceptional circumstances may extend delivery to as long as 60 days.

If your order has not arrived within 60 days of dispatch, please contact us. We'll investigate the shipment with the relevant carrier or logistics provider and work with you to determine an appropriate resolution.

If your order remains undelivered beyond 60 days, you may request a full refund, subject to verification of the shipment status and applicable legal requirements.

What happens if my parcel is lost?

If your parcel is confirmed lost during transit, Tamam Mauritius will investigate the matter with the relevant carrier and help arrange an appropriate resolution, which may include a replacement or a full refund.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. These charges are generally the customer's responsibility where applicable, unless otherwise stated for a specific order.

Customs clearance may also affect delivery times.

4. RETURNS & EXCHANGES

Can I return a product?

Return requests must generally be submitted within 30 days of receiving your order.

Our standard return policy covers products that arrive with a confirmed manufacturing defect or products that differ from what you ordered.

Returns for a change of mind, personal preference, or an incorrectly selected size are not covered by our standard return policy. You may contact us to discuss your circumstances.

Can I exchange a product?

Exchanges are generally available if you receive an incorrect product or a product with a confirmed manufacturing defect. Exchanges are subject to product availability.

If a suitable replacement is unavailable, we will offer a full refund.

Who pays for return shipping?

If the issue results from an error on our side or a confirmed manufacturing defect, Tamam Mauritius will cover reasonable return shipping costs in accordance with the instructions provided by our team.

For other returns that are accepted, return shipping costs may be the customer's responsibility where permitted by applicable law.

What should I do before returning a product?

Please contact us before sending any item back. Our team will review your request and provide the appropriate return instructions.

Depending on the circumstances, we may ask for photographs, proof of purchase, and information about the condition of the product.

What if I receive the wrong product?

Please contact us within 48 hours of delivery and provide photographs of the item received.

You may choose between a replacement with the correct product, subject to availability, or a full refund. The incorrect item must be returned according to our instructions, and Tamam Mauritius will cover reasonable return shipping costs.

5. DAMAGED PRODUCTS & REFUNDS

What should I do if my product arrives damaged?

Please contact us within 48 hours of delivery and provide photographs of the damaged product and its packaging.

Once we have reviewed your claim, we'll provide instructions for resolving the issue.

Where significant damage is confirmed, we'll arrange a replacement at no additional cost. If the same product is unavailable, we'll offer a full refund.

Please contact us before returning the damaged item.

How do I request a refund?

Contact our team by WhatsApp or email with your order number, a description of the issue, and any relevant photographs or supporting information.

Refund requests are reviewed individually according to our Returns, Refunds & Shipping Policy and applicable consumer rights.

How long does a refund take?

Once your refund has been approved, Tamam Mauritius aims to process it within 2 days.

Refunds are generally made by bank transfer or another mutually agreed payment method. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

6. CUSTOMER SUPPORT

How can I contact Tamam Mauritius?

We're happy to help with questions about products, orders, payments, delivery, returns, and refunds.

You can reach us through:

Email: tamammauritius@gmail.com

WhatsApp: Contact us through our official Tamam Mauritius WhatsApp channel.

To help us assist you faster, please include your order number when contacting us about an existing order.

What information should I provide when reporting a problem?

Please provide your order number, a clear description of the issue, and photographs where relevant. This helps our team review your request and determine the next steps.

STILL HAVE QUESTIONS?

We're here to help.

Thank you for choosing Tamam Mauritius. We appreciate your trust and look forward to serving you.

Tamam Mauritius — Your Football Destination.

Please note: This FAQ is a general guide. For complete details about order processing, shipping, cancellations, returns, exchanges, and refunds, please refer to our Returns, Refunds & Shipping Policy. Nothing in this FAQ limits any consumer rights that apply under mandatory law.